“I would strongly recommend Ms Scott to any company seeking to improve staff’s understanding of style and personal presentation.”
- M. Harop, Director, Wholesale Heaven Pty Ltd

Effective communication is critical to success. It is a skill that requires training and practice to be refined and developed to achieve goals, aims and ambitions.

These corporate training programs will assist individuals in their quest to become effective and dynamic communicators. Teams from businesses, public and private organisations will discover the role of communication and image in their professional success.

individualised consultation and coaching packages
Programs and services listed are also offered as private consultations or coaching packages. You may attend a single session or a series designed to meet your needs and achieve your goals.

workshops, seminars, & keynote addresses
An organisation’s most valuable asset is its people. Training in interpersonal communication skills and image management will send a clear message that staff are supported and valued. For some, their effective communication skills will be acknowledged, fine-tuned and polished. For others, it will be a journey of learning and discovery.

What are the outcomes for the organisation?

  • staff will be more confident leading to
  • more effective communication leading to
  • more enhanced performance leading to
  • more business success.
  • The topics and themes below have been developed as modules or may be tailored to address the specific needs of your organisation.

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    professional image
    lasting impressions
    workplace communication
    business etiquette
    interpersonal communication skills
    telephone techniques and electronic etiquette
    personal & professional panache
    winning interviews
    networking
    business functions
       
    personal colour analysis
    personal style
    working with accessories
    putting it all together
    personal shopping services
    personal colour analysis
    personal style
    personal shopping services

    corporate workshops & seminars
    professional image
     
  • spoken communication
  • silent communication – nonverbal messages
  • clothing and wardrobe management
  • professional conduct
  •  
    lasting impressions
     
  • impact of first impressions
  • assumptions
  • understanding and using your image
  • corporate/business image
  • your image as a powerful communication tool
  •  
    workplace communication
     
  • communication in the business environment
  • formal communication channels
  • informal networks
  • conversations, grapevine and gossip
  • group dynamics
  • gender issues
  • using humour
  • dealing with anger, criticism, conflict
  •  
    business etiquette
     
  • introductions, names and titles
  • greetings
  • manners
  • handshaking
  • business cards
  • meetings
  •  
    interpersonal communication skills
     
  • personal communication styles
  • active listening
  • asking questions
  • giving feedback
  • nonverbal communication messages
  •  
    telephone and electronic etiquette
     
  • the telephone as a tool for communication
  • reception response
  • direct calls
  • mobile phones, voice mail and messages
  • conference calls
  • using email as an effective communication tool
  •  
    personal & professional panache
     
  • non-verbal messages as a communication tool
  • body language
  • facial expressions
  • gestures
  • eye contact
  • posture
  • grooming
  • presence
  •  
    winning interviews
     
  • preparing for the next step
  • before the interview
  • projecting the right image
  • during the interview
  • questions and responses
  • after the interview
  •  
    networking
     
  • networking for your career
  • preparing for events
  • how to get the most from your attendance
  • focus on conversations
  • the importance of follow-up
  •  
    business functions
     
  • informal events
  • formal functions
  • the dining experience
  • eating, drinking and business
  • mixing, mingling and business
  •  
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