2004_august

august 2004

What impression do you create when you are.......

* waiting to be called for a job interview?
* being introduced to your new manager and staff?
* meeting potential or new clients and customers?
* re-establishing a relationship with an existing client?

The first impression you create is critical and may determine your future success. Your clothing, grooming, manners and body language are on display as others make assumptions about your self-confidence and energy.

The first place you'll be noticed is in the office reception area. Follow these tips and you will be remembered for the right reasons.

At reception

1. On arrival, pop into the bathroom to review your appearance from head-to-toe. Check your hair, teeth (especially if you have just eaten), nose, buttons, zippers, etc.

2. Women check makeup and touch-up if needed. Be sure to blot lipstick and check for any on your teeth.

3. Women check pantihose for any snags and runs. Carrying a spare pair in the colour you are wearing is a good idea.

4. Chewing gum is taboo!

5. Put your jacket on if wearing a suit.

6. Be prompt – not too early and definitely not late. Be sure to call if you know you are running late. And another tip here is to carry the contact details of your appointment with you.

7. Display a pleasant but businesslike manner to reception staff. Remember the value of a smile and friendly, direct eye contact!

8. Don’t fiddle or fidget with things in your briefcase or handbag. This way, you will be ready for the greetings.

9. During introductions be sure to ‘be present’ at all times. Look and act interested in the people you are meeting.

10. Project confidence through your posture as you sit, stand and walk.

By focusing on these details and being prepared, you will present with confidence, poise and professionalism. You will create a positive and lasting first impression.

You will find lots more information and tips on my web site. Visit www.kerriescott.com.au and discover how you can refine and develop your interpersonal communication skills and image to present yourself more positively, dynamically and effectively.

"Feedback from participants was overwhelmingly positive. Delegates said that they found the presentation engaging, interactive and entertaining and that they were keen to start practising the techniques outlined in Kerrie's presentation. AIESEC Australia would recommend Kerrie to any organisation that is looking for a speaker who will give practical suggestions on how to increase personal impact in a professional setting."

National Director, AIESEC Australia

tip of the month

Business Accessories
Refine your image with smart business accessories. Consider your handbag, briefcase, computer case, luggage, diary, business card holder, pen and umbrella. Make sure these are quality items that coordinate with your wardrobe. You’ll be seen as a stylish and organised professional.

recommended book

The Definitive Book of Body Language by Allan & Barbara Pease, Pease International 2004

All aspects of body language are examined and explained. A great reference for any person wishing to understand more about nonverbal messages and how to use them to communicate effectively.

You are receiving this newsletter because you have indicated that you would like to hear more about image and communication from Kerrie Scott. If you would like to unsubscribe, click on the link at the bottom of this email.

tel 61 2 9337 4341

fax 61 2 9337 6323

mob 0411 550 209

kerrie@kerriescott.com.au