Sincere, thoughtful compliments mean a lot to people. Giving compliments not only makes someone else feel good, but you feel good too. When you receive a compliment do so with grace and charm.

It’s nothing or I was just doing my job
Don’t dismiss a compliment with statements such as this. Accept it with a smile and a “thank you”.

Your outfit looks very smart and Thanks, so does yours
Do not feel obligated to return a compliment. Once again, accept it using appropriate verbal and nonverbal language.

I appreciate your comments or I’m glad you enjoyed it
You can acknowledge a compliment by responding in a mature and skilful manner.

Criticisms

While we’d rather receive compliments, there will be times when we will be the giver or receiver of criticism. Here are the ground rules for dealing with criticism.

Let’s think about the issues and discuss them in private
Take time to allow the emotion to dissipate and aim to give feedback of a critical nature in private.

I'm sorry - it was my mistake
A straightforward apology will often end the discussion.

Your meeting will run more smoothly if you provide an agenda
Direct the criticism to the behaviour, not the person. Focus on the solution, not the problem. Be specific and avoid generalisations.

Your shirt is very nice but….maybe it’s a bit too tight
Don’t prepare someone for criticism by giving him or her a sincere (or maybe insincere) compliment to begin. This is a sure way of people becoming wary and skeptical of any compliments you give.

Practise giving and receiving compliments to enhance your personal and professional presence. Deal with criticism in a calm and appropriately assertive manner. You will make a positive and lasting impression every time.

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