kerrie scott : communication and image specialist

august 2005

Effective communicators are great conversationalists. They're the people at social and business functions who are comfortable in their dealings with others, including strangers. They are interesting and they engage others in discussions. They converse and handle the small talk with apparent ease.

I am often asked if I think effective communicators are born; the idea that you either have it or you don't. Certainly, there are some people who seem never to have to work at being a great communicator. I believe, however, that you can learn the skills and strategies to become a great conversationalist and hence a dynamic and effective communicator.
Make conversation easy and enjoyable

Prepare for the event - you will be mixing with people you know well, interacting with new people or both. Give some thought to conversation starters, topics for discussion and recall information from previous meetings or events. This will assist you to interact and converse.

Listen - as much as, if not more than, you speak. Try to be an active listener, someone who listens intently; you will be regarded as an effective communicator (and you're not doing the talking - you're listening!).

Allow every speaker to be heard - don't interject, interrupt or speak over someone else. This skill is most difficult to employ when the conversation is emotionally-charged. Be calm and considered in your responses and discussions.

Ask open-ended questions - this is the way to expand the discussion. Closed-questions requiring only a 'yes' or 'no' answer do not promote conversation.

Learn more to broaden your knowledge - read widely, know current affairs, be involved and lead an active life. You will be viewed as an interesting and interested person who has lots to talk about.

Develop your sense of humour and use it appropriately.

Steer and build on the conversation - this involves listening carefully to the responses to expand the discussion or lead it in another direction.

Know the topics to include or exclude from a conversation - prior knowledge about the individuals or company will help here.

Use eye contact, facial expressions and body language to demonstrate your interest and enthusiasm.

Don't feel the need to constantly correct others' speech, grammar, etc - this is a sure way to end a conversation.

Try these tips and your conversations are sure to be interesting and lively!

Do you have a question about an aspect of interpersonal communication or image that you would like addressed in a future newsletter? Send your questions to kerrie@kerriescott.com.au

"I would like to take the opportunity to thank you for presenting at the Deloitte Support lunch. The presentation was entertaining and professional and the feedback I have received from the attendees was that they thoroughly enjoyed the discussion".

J. Withers

Deloitte, Sydney

tip of the month

Something very Australian that no home should be without - Eucalyptus Oil. It has a multitude of uses including cleaning, deodorising, and soothing.

Telephone - at home or the office, clean and disinfect the phone by wiping with a cloth moistened with eucalyptus oil.

Clothing stains - the oil will remove some stains such as perspiration, oil and grease.

recommended website

Here's another website that will help you stay in touch with fashion trends.

http://www.firstview.com

This is an international fashion magazine with fashion show photos from around the world. Current and past collections of major designers are featured.

Please feel free to share this newsletter with your friends and colleagues. If you would like to republish any of these articles and tips, please credit them to Kerrie Scott.
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tel 61 2 9337 4341 fax 61 2 9337 6323 mob 0411 550 209
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© copyright 2005 Kerrie Scott